cannot unlock app, extension fails to connect, cannot upgrade

clausmuzak

Suddenly this is happening when I try to unlock or upgrade the 1Password app. The password DB was not moved.

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1Password Version: 3.8.21
Extension Version: 3.9.20
OS Version: 10.10.3
Sync Type: DropBox

AGAlumB

@clausmuzak: Sorry for the trouble! There are a few different things that could be going wrong here, so I'll cover each one:

1. The 1Password app may simply be damaged on your system. Please drag it to the Trash and download a fresh copy from our website.
2. It may be an OS X issue, and in many cases simply restarting your Mac will help...
3. ..but you're also a few OS X updates behind, so this may be a good opportunity to install those, and restart your Mac in the process.

I hope this helps. Please let me know how it turns out! :)