Registration of a 2nd installation does not work

Community Member

I have a family license of 1password. I installed 1password on my new macbook. The app works, has synchronized via dropbox, but the registration does not work. Im still working with the trial version.

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Dropbox
Referrer: kb:license-file-faq, kb:add-license


  • Stephen_C
    Community Member

    You need to apply the licence in the same way as you applied it on any other Mac—and you can transfer it to the new Mac, in order to do that, in any way you like (email, USB stick, etc.). (I'm assuming from what you said you have a licensed copy of 1P4 or 1P5 on another Mac. If that's incorrect please let us know.)


  • Drew_AG
    1Password Alumni

    Hi @Thomas_Keel,

    Did Stephen's answer help? You can find more information about how to add your license file here: How do I add my license to 1Password?

    Hopefully you're all set, but if you have more questions or need anything else, just let us know. :)

  • Thomas_Keel
    Community Member

    Hi Stephen
    I checked the licence today again and it has found the main lincence now. It seemed that it needed a few days to synchrnize the licence. So everything is ok now.

    Thanks for your support.

  • Hey @Thomas_Keel! We're glad to hear that everything has been sorted out here. :) If you ever have any other questions, feel free to drop us a note here in the forums and we'd be happy to help you out.

This discussion has been closed.