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Cannot create new Vault

mydigitera
mydigitera
Community Member

New customer, just purchased from App Store for Mac. As you can see from the screenshot, the ability to create a new Vault has been greyed out. Please help!


1Password Version: 5.3
Extension Version: Not Provided
OS Version: OSX El Capitan
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Have you yet run 1P for the first time to create your primary vault?

    Stephen

  • mydigitera
    mydigitera
    Community Member

    No, that's what I'm saying....it won't even let me create a Primary Vault!

  • mydigitera
    mydigitera
    Community Member

    Nevermind, I just figured out that button you have to click to get started, off that main info window.

    Sorry, I feel like a total noob!

  • Hey @mydigitera! Sorry for the confusion here. I'm glad to hear you got everything sorted out (with Stephen_C's help of course). If you have any other questions, we'd be happy to help you out. :)

  • mydigitera
    mydigitera
    Community Member

    Thanks @penderworth ...that initial step was a touch confusing, but I got it sorted out.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sorry, I feel like a total noob!

    @mydigitera: You are. And that's totally okay! :chuffed:

    Thanks @penderworth ...that initial step was a touch confusing, but I got it sorted out.

    Sorry for the confusion! It sounds like you're on track, but any questions you have, just let us know. We're always here to help! :glasses:

This discussion has been closed.