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failed to connect to 1password mini and how long does support take to answer a new ticket?

Murterer
Murterer
Community Member
in Mac

I'm getting this "failed to connect to 1password mini" error with my newly purchased 1P5 (never used 1P on Mac before, i.e., it's newly downloaded from agilebits.com). Basically I'm getting the spinning beachball as soon as I launch 1P5 (i.e., nothing for me to click) and times out after a while with that error. Already tried the 1) xattr and the 2) trash-and-reinstall methods as seen on the support forum, and still getting the error.

I'm on El Capitan, and already opened a ticket with support+mac@agilebits.com 36 hours ago with the drag report attached, and got nothing other than the bot response.

Any pointers? Thanks.

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OSX 10.11
Sync Type: Not Provided

Comments

  • Jacob
    Jacob

    Hey @Murterer! Sorry for the delay on emailing you back. We've sent you a response today. It'd be best to continue this conversation via email at this point. We'll talk to you over there once we hear back. :)

    ref: JRF-53658-144

This discussion has been closed.