Your software is dropping password information pretty regularly now. Just disappears.
Your software is dropping password information pretty regularly now. Just disappears. Also, favorites will not stay favorites. They also just disappear. JUST NOW you software has once again forgotten a password to an important site, and I no longer trust your product. How can I get my money back?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Your software is dropping password information pretty regularly now. Just disappears. Also, favorites will not stay favorites. I’m quite disappointed and frankly worried about the security of your product.
Comments
-
Please let me know the procedure for obtaining a refund on this product, which does not work as advertised, unfortunately.
0 -
Mr. Dave says in his cheery marketing emails:
"If you have feedback about 1Password or need to talk to someone on our support team quickly, please visit our discussion forums. Forums are monitored by the AgileBits team 7 days a week!"
Just another broken promise, it seems.
0 -
I'm sorry you have had to wait a short time for a response. I think, in fact, you'll find the support provided on this forum beats that provided for most other software products.
I don't work for AgileBits (I'm just a volunteer here) so can't deal with the issue of a refund. Most of the AgileBits staff work in the US or Canadian time zones so will be here later. However, I can make one or two points that may help you.
The first point is that it's really difficult to help without knowing exactly what version of 1P for Mac you are using. You see, if you bought from the Mac App Store (as opposed to the AgileBits store) you'd have to deal direct with Apple for a refund as AgileBits has no control over the Mac App Store and no access to its records. Of course, if you're running the AgileBits store version AgileBits can deal with the request.
The second point is that there is generally no problem at all with 1P losing information. If there were this forum would be flooded with similar complaints to yours. I know that's not any consolation to you, but it does suggest there might be something we could help you sort out if you were willing to give it a try. :)
I won't bother you with more just at the moment but if you do change your mind about the refund just post again here and someone will come along pretty soon to help. If you want to go ahead with the refund you'll just need to confirm where you bought 1P and proceed appropriately (although if relevant you may just have to wait a while for someone from AgileBits staff to come on-line). I hope this is helpful.
Stephen
0 -
Stephen, I'm not attempting to solve your software issues. I simply want a refund as I am tired of these unpleasant surprises of disappearing logins, credit cards and favorites. The software may have worked in the past, but it is apparently shit now. But if you really want to know, I've used the product for the last month or so on Yosemite via iCloud and chrome and also on the iPhone 6 v9 but I never really use it on the phone because it is to clunkly and it doesn't really work for the sites I access from the phone. I purchased from the mac store. I'm on El Capitan and since last night with the latest version of "disappearing password software" downloaded from Mac store, 5.4. the problem continues. I would like a refund as soon as possible so I can apply the funds to the purchase of software that actually works with my setup.
0 -
Also, "there is really no problem at all" is rather insulting, Stephen. I'm telling you it is happening, and I'm not making it up and I'm not some luddite when it comes to software issues. The first step in any recovery program, Stephen, is admitting you have a problem.
0 -
Stephen, I'm not attempting to solve your software issues.
The first step in any recovery program, Stephen, is admitting you have a problem.
I am not employed by AgileBits. I am merely a volunteer here. I was trying to help you. I'm sorry that I failed.
Stephen
0 -
Hi @radrave,
I'm so sorry to hear that you're unhappy with 1Password, and that you've been waiting a while to hear back from us. As Dave mentions in that email you quote, our team is here in the forums 7 days a week answering your questions. We've had a few busy days lately, and our team's replies are a bit slower than usual, but we're lucky to have wonderful volunteers like Stephen helping to answer questions. He's not an official member of the team, but he (and his fellow community moderators) have been around the forums enough to know a lot of the answers to common questions.
With respect to your question about refund, Stephen's answer is spot on. Since you purchased from the Mac App Store, we aren't able to refund your purchase directly, as we don’t receive any information about App Store purchases. Only Apple can issue you a refund. You can request a refund for any app on the App Store by following this process:
- Visit https://reportaproblem.apple.com
- Sign In with your Apple ID.
- Select the "Apps" tab and locate 1Password
- Click the "Report a Problem" button
- Choose “Problem is not listed here” and be sure to mention that you are asking for a refund because it doesn’t work as expected.
Note that requesting the refund of an app purchase from Apple may prevent you from buying that app (or any in-app purchases) in the future.
If Apple refuses the refund, send us a copy of your receipt from Apple and a copy of their refusal email in a reply to this message, and we’ll see what we can do to help you.
All that being said, we would very much like to get to the bottom of this issue and get 1Password working for you. If there is a bug in the latest update to 1Password that is causing you to lose information, we need to get it resolved as soon as possible - for you, and all other users! Could you provide a bit more detail on what you're seeing? For example:
- How are you saving information into 1Password? (Are you typing manually or using 1Password's auto-save in the browser?)
- Is this information missing in the main app, or are you not seeing it when you open the browser extension?
- Do you have multiple vaults enabled?
The more detail you can provide, the more quickly we'll be able to get to the bottom of things. Thank you for your patience!
0 -
I've already processed a refund from the app store, though a method you are apparently unaware of. I'm waiting for it to show up on my credit card. If it doesn't come through, I'll contact you. Just to answer your quesitons: 1) both 2) disappears everywhere 3) no, one vault only. While you folks have been dealing with your other issues, I am already 80% done transferring my information to an alternative software. You will get no more patience, or time, or money, from me.
0
