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Weird launching message

Peter Stremic
Peter Stremic
Community Member

Was using 1P yesterday; put sys to sleep last night; tried to launch this a.m. and got strange message. Apparently it was trying to launch from a secondary external HD. Why would it do this when I had just used it 8 hours previously from my main boot drive? I had to unmount LaCie, reboot and then it launched OK. Now, I just got a notice of an update and had it automatically install. When it relaunched, I got yet another very strange message. I've attached the two message screen shots: https://goo.gl/GE86g6

Yosemite 10.10.5, iMac w/32g ram, 1T SSD


1Password Version: Not Provided
Extension Version: Not Provided
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Comments

  • Peter Stremic
    Peter Stremic
    Community Member

    I forgot to give version info:

    1Password 5
    Version 5.4 (540047)

  • Stephen_C
    Stephen_C
    Community Member

    I suspect the problem occurs when you have you backup disk attached at the time you try to launch 1P. The problem is that when that happens OS X gets in a muddle about which version of the 1P helper to launch. There are two possible solutions:

    1. exclude the 1P app from your backups (and delete any copy of the 1P app already on your backup disk): you can always download a fresh copy of the app if you need it; or
    2. make sure your backup disk is not attached to your Mac when you launch 1P.

    The first option is probably the easier, and better, one.

    Stephen

  • Peter Stremic
    Peter Stremic
    Community Member

    OK, BUT... I've been using this external for 2 years now, and this just started happening today.

    ???

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Peter Stremic,

    The best way to describe it is you've been lucky so far on the assumption that your backup has always had a copy of 1Password on it. There are a number of restrictions in place if a developer wishes to have their Mac application in Apple's Mac App Store and we'll bundle it all up in the title sandboxing for ease. Rather than develop basically two versions of 1Password we keep as much in common as we can between the two and one key part is how we register 1Password mini with OS X's launchd service - the database of what to start and when. Now the issue is the way we have to register 1Password mini doesn't allow us to specify the precise location of 1Password mini. It is the responsibility of OS X to launch the correct one. If Spotlight returns an entry on your backup disk first that's the one that gets launched. The only way to stop this is to ensure there is only a single copy of 1Password available either by disconnecting the external backup disk or by having whatever application that makes the backup to exclude 1Password. It is annoying from the perspective of the user but for the moment are hands are tied. Sorry about this.

  • Peter Stremic
    Peter Stremic
    Community Member

    Strange but I only use my Dock to launch it and I thought the Doc would only link to the main app. This past week, it was going to the external, and not the app that it was supposed to be linked to.

    Whatever... It appears to be working fine now.

    Thanks.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Peter Stremic,

    Using the icon on your Dock will launch the correct copy of 1Password for Mac but 1Password mini is launched on startup. This is when OS X is in charge and we can't control which version is launched. If 1Password mini crashes for any reason it is again the responsibility of OS X to restart it. The only way to ensure this can't occur is if there is only one copy of 1Password for Mac and it is kept in /Applications/. As long as things are working for you now you should be good :smile:

This discussion has been closed.