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I can't open 1Password 5 (main app or mini) on El Capitan

Drew_AG
Drew_AG
1Password Alumni
edited October 2015 in Mac
This discussion was created from comments split from: 1Password 5.4 - El Capitan - Issues moving, dragging, resizing main app window.

Comments

  • best_graphic_ever
    best_graphic_ever
    Community Member

    After upgrading to El Capitan on my iMac, I can't open 1Password5 or the mini. It takes me to the window to download the app which I do, I've deleted other copies in my download folder but still does not open. The rainbow ball just keeps spinning and spinning.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @best_graphic_ever,

    I'm sorry you're having trouble opening 1Password! It sounds like the problem you're running into is very different than the one in the previous discussion, so I've moved your message to a new thread. I hope you don't mind!

    We've heard from some customers who have had problems trying to open the 1Password app on El Capitan. I'm not positive this is the same issue, but if you're using the AgileBits Store version of 1Password 5, you can try the steps from this post to see if it helps.

    On the other hand, if you're using the Mac App Store version of 1Password 5, try simply rebooting your Mac.

    Does that help? Let us know how it goes, and if it's still a problem, we'll continue from there. Thanks!

This discussion has been closed.