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I'm having trouble with my initiatl set-up - must have recorded master password incorrectly.

kimrimbey
kimrimbey
Community Member

I've already tried following the directions in the user's manual to reset my account and start over, but it didn't work. I just need to start over as I must have recorded my password incorrectly (assuming I'm the problem and not the program). Help!!!


1Password Version: 5.4
Extension Version: Not Provided
OS Version: OS x 10.10.5
Sync Type: Not Provided
Referrer: forum-search:Trouble with initial set-up.

Comments

  • Hi @kimrimbey. Sorry to hear about your Master Password! I'll be happy to help you with starting over on your Mac:

    Before we go too far, you should back up your existing data by selecting File > Backup from the menu bar. Then follow these steps to start over with a new vault:
    1. Download the Data Reset Utility for 1Password 5
    2. Double-click the ZIP file to decompress it (if your browser didn't do that for you automatically).
    3. Control-click on the tool and select "Open" from the shortcut menu.
    4. Follow the prompts, and 1Password should give you the chance to start with a new vault.

    That should do the trick! Let us know if you have further questions or problems. Thanks!

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