I've forgotten my master password and cannot reset it

Community Member
edited October 2015 in Mac

I've already installed 1Password and went to set up the master password. When I went to enter it for the first time, it was not recognized. I suppose I may have written it down wrong, but I doubt that's the case. I've tried twice to follow the instructions from the User's Guide to start over, with no success. Please call as soon as possible. Thank you!

1Password Version: 5.4
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Not Provided
Referrer: kb-search:how to start over, kb:starting-over, ug:mac/, kb-search:how do I start over, kb:starting-over


  • Hi @kimrimbey,

    I've edited your post to remove your phone number, this is a public support forum, please do not share any personal information here.

    Do I understand correctly that you just want to start over with a clean slate to use with a new master password?

  • kimrimbey
    Community Member

    Thanks for helping me out! I didn't realize it was public. ;-/ Since sending my plea for help, I was able to get in to start over according to the user's manual, so I'm good now. Not sure what the problem was, but the third time was the charm. Thank you!

  • AGMarshall
    1Password Alumni

    @kimrimbey Yeah, this is definitely a public forum. :chuffed:

    It's great to hear that you were able to restart. Please give us a shout if we can help out with anything else.

This discussion has been closed.