Spinning beach ball upon application launch

azgrnn

I have 1Password 5.3.2 on a Macbook Pro running OS X El Capitain.

When I open 1Password I get a spinning beach ball.

I have been using 1Password for a few years, and recently upgraded to version 5 (without an issue), and also recently upgraded to OS X El Capitain (but can't tell if that's the issue).

Also I can't open 1Password extension from within Firefox or Safari - it says looking for the 1Password app.

I assume the two problems are related. Any suggestions?

Thanks,

Al-Noor

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1Password Version: 5.3.2
Extension Version: 4.4.4 in Safari
OS Version: 10.11
Sync Type: Dropbox

Stephen_C

You might try what is suggested in this AgileBits post.

Stephen

Jacob

Hey @azgrnn! Just wanted to check in with you on this. Did the post that Stephen_C linked to help get things rolling again? If not, we're here to help you out. If so, we're still here, but you can always give us a shout in the future if you need us. ;)

azgrnn

Thanks for checking in!

No, unfortunately it did not. When I launch 1Password I get the attached message.

Suggestions?

Thanks.

Jacob

@azgrnn Thanks for getting back to me about this. Could you try following the steps in this knowledge base article to see if that helps? This issue is usually caused by having two copies of 1Password installed. If that doesn't work, did you try the instructions in the post Stephen mentioned? Those have shown to help people who recently updated to El Capitan. Let us know how that goes!

azgrnn

Thanks. I followed the steps in the knowledge article (deleted possible duplicate copies, trashed app and downloaded it again), and it worked. Thanks!

AGAlumB

Excellent! Thanks for the update. On behalf of penderworth, you're most welcome! You should be all set, but we're here if you need us! :)