32 Second delay to open 1Password on Windows 10

simonides

I'm concerned, as a new user to 1PW for windows, that it's taking a long time (32 seconds from password entry on a reasonably responsive box) to open 1PW after a reboot. I'm using Dropbox to store the password data. I'd appreciate any suggestions to reduce this time.

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1Password Version: 4.6.0.586
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Dropbox

MikeT

Hi @simonides,

Do you have a large 1Password database?

Try this and see if it makes any difference: Open the main 1Password app and go to the Help Menu > Advanced > Tune 1Password for max performance

simonides

Mike: no - it's 664 logins imported from Roboform tools and a secure note. I've now set Tune for maximum performance but do not see any noticeable improvement.

LauraR

@simonides - I'd like to ask you to create a Diagnostics Report from your Windows PC:

https://support.1password.com/diagnostics/win.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

simonides

Laura, thanks for your prompt reply. I sent a couple of reports through - [#KIM-69322-867]

MikeT

Hi @simonides,

We got the report, we'll reply to your email as soon as we finish analyzing the report.

Thanks for telling us the ID.

ref: KIM-69322-867

simonides

Hi Mike
First, thanks for helping review the report I sent you. I'm pleased to say that that 1P is now very responsive, opening between 1 and 7 seconds after entering the password. I didn't have to make any change to achieve this. I wonder if I'd built a routine of unlocking 1P as the PC starts up, when of course things tend to run slowly.

Thanks for your awesome support.

LauraR

@simonides - on behalf of @MikeT , you are very welcome.