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Bug 1 password quitte everytime

jeromeblanchon
jeromeblanchon
Community Member

1password is no more usefull on my mac. It quits everytime


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1password is no more usefull on my mac. It quits everytime

Comments

  • jeromeblanchon
    jeromeblanchon
    Community Member

    It's been a week since, each time i lunch 1Password and do a single click on it, it quitte immediatly

  • jeromeblanchon
    jeromeblanchon
    Community Member

    Sorry for the french errors… but please help, I no more can use 1Password !!
    It quits everytime I try to use it

  • Stephen_C
    Stephen_C
    Community Member

    I'm sorry but it's very difficult to help you without some key information. Please tell us:

    Stephen

  • Hey @jeromeblanchon! Sorry you're having trouble with 1Password not launching properly. Could you give us a bit more info, as Stepehn_C mentioned? To troubleshoot things, we'll need to at least know the version of the app and operating system you're using.

  • jeromeblanchon
    jeromeblanchon
    Community Member

    I've installed El Capitan on my MacBook Pro (Retina 13 inch) and the version I have for 1Password is the 3.8.22

  • Stephen_C
    Stephen_C
    Community Member

    I think, for a start, you ought to read the AgileBits posts in this thread on the 1P3 for Mac Legacy forum.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jeromeblanchon: Indeed, 1Password 3 was created in 2009 for OS X Leopard, and it simply doesn't understand El Capitan. After updating OS X 6(?) times, 1Password itself may be due for an upgrade. ;)

  • jeromeblanchon
    jeromeblanchon
    Community Member

    OK but when I try to upgrade my 1PW, the computer tells me that i have the last version. Do I have to buy the new 1PW (version 5.4) ? the original one was free, or very cheap, this one is much more expensive…

  • AGAlumB
    AGAlumB
    1Password Alumni

    @jeromeblanchon: Sorry for the confusion! 1Password 5 is a paid upgrade from 1Password 3, so you won't be offered that as an update. It isn't our intention to trick people into downloading something they'd need to pay for. :)

    But you can use your existing license to get a discount on the upgrade through the AgileBits Store. Alternatively, if you'd like to use iCloud Sync, you could purchase 1Password from the Mac App Store for a few dollars more, since it happens to be on sale currently. I hope this helps! :)

This discussion has been closed.