Problem on opening 1Password

lerbi

Since upgrading to El Capitan, when I initially open 1Password, I get the following message:

Have no idea of what 1Password Mini is and the Learn More info means nothing to me. What do I need to do?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Stephen_C

Delete from your Downloads folder the copy of the 1Password app you have there and all should be well. Doing so will not affect your 1P data in any way—but please don't use any app cleaner tool when you delete from the Downloads folder (because it will doubtless enthusiastically try to persuade you to delete, in addition, your 1P data file).

Stephen

Stephen_C

I'm merely a volunteer - not so much younger than you. ;) Do you have a disk permanently attached to the Mac (other than the Mac's built-in disk) where another copy of 1Password might be hiding?

Your screen shot is really helpful as it is, so don't worry about screen sharing for the moment. Let's just find that rogue copy of 1P. The clue is in the screen shot. What happens if you make a Spotlight search for 1Password? (Just press ⌘+space to bring up Spotlight.) What result do you get?

Stephen

lerbi

I'm the OP and thanks Stephen, cleaning out the downloads folder took care of the problem

Herb

Jacob

Hey @lerbi! Glad to hear Stephen was able to help you out with this. :) Let us know if you have any other questions.