Vault won't unlock after upgrading to 5.4

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bearklaw
bearklaw
Community Member
edited October 2015 in Mac

I recently upgraded 1Password to 5.4 (App Store version, build 540046) on one of my three Macs, and can't unlock the master vault on that machine. I can still unlock it on the machines I did not upgrade and on various iOS devices. I've gone as far as typing the password into a text document and pasting it into 1Password on the upgraded machine and the non-upgraded one, and it unlocked the vault using v 5.3 but not 5.4. The vault is synced with iCloud.

Any advice on how to debug? Is it possible to downgrade to 5.3 via the App Store? This is my main work machine, and right now I have to look up passwords on my phone and type them in.

Thanks,
Barry Klawans


1Password Version: 5.4 (540046) Mac App Store
_Extension Version:
Not Provided
_OS Version: OS X 10.10.5
_Sync Type: iCloud

Comments

  • bearklaw
    bearklaw
    Community Member
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    I played around with this some more, and discovered that I had two different 1Password vaults in iCloud. I'm not sure how that happened - one may have been created by the AgileBits version of 1Password 4. I deleted the second vault from iCloud and now everything is working fine. (If anybody else runs into this - go to System Preferences -> iCloud, press the "Manage..." button, and you should only see one entry for 1Password.)

    -Barry

  • Hey @bearklaw!

    Well I'm certainly glad to hear that you were able to work everything out quickly after looking around at the settings. :) If you have any other questions, we're here to help out.

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