1Password on WIndows (10) cannot properly read Vault created with OSX version, I have missing data.

I have been using the same Vault, created by 1Password 3, on Mac, currently upgraded to 5. Have no problems reading the vault on iOS, and OSX (latest versions of app). When I try to read the app on Windows (10), I don't see user names or passwords. The vault I created in Windows, reads fine on the other devices.

Both vaults live on DropBox.

Tried "repair vault" no effect.


1Password Version: 4.6.0.586
Extension Version: N/A
OS Version: Windows 10 (Home)
Sync Type: DropBox
Referrer: forum-search:User name password windows10

Comments

  • @SteveDGrossman - I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    —Windows—
    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • SteveDGrossman
    SteveDGrossman
    Community Member

    I follow the steps to create a diagnostic report in windows, and the application does not present a dialog to ask me where to save it, it just does... NOTHING!

  • @SteveDGrossman - can you go ahead and still send diagnostics reports from your Mac and iOS device. Thanks!

This discussion has been closed.