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A bug with folder organization

sancoder
sancoder
Community Member

I created a folder with 3 entries.
But when I am trying to access the folder from the 1password mini it shows only 1 entry in it.
See screenshot.

What should I provide in order for the bug to be fixed? (and how? I see no other option but going public)

Comments

  • AGMarshall
    AGMarshall
    1Password Alumni

    @sancoder Can you please verify within the main 1Password application that the 2 items not showing in 1Password Mini have "Always" set in the 'Display' setting? You do this by clicking 'Edit' for the item and looking at the 'Display' setting drop-down menu close to the bottom of the item details.

  • sancoder
    sancoder
    Community Member

    Verified display is always for both users.

    I don't remember, but maybe the issue is somehow connected where the entries were created?
    I mean the first one might be created on the computer, and the other were created on the phone.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited October 2015

    @sancoder: Are you experiencing this issue only with folders created after the 5.4 update? I think this may be related to another folder issue. Please let me know. We'll get to the bottom of this! :)

  • sancoder
    sancoder
    Community Member

    The other folder is affected too. In 1Password Mini I can see only 2 entries; in the main application - there are 5 of them.
    All entries in the other folder was created late December 2014.
    I used to update 1password soon after release of new version (1-2 weeks).
    You can do the math.

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited October 2015

    Hi @sancoder,

    If you wouldn't mind, I'd like to ask you to create a Diagnostics Report from your Mac so we can take a deeper look at this issue.

    Please attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forum, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    ref: CIX-95567-138

This discussion has been closed.