App is damaged
Today I updated the Mac app. When I launch it now, I see an error that says “1Password.app is damaged and can’t be opened. Delete 1Password.app and download it again from the App Store." I did this twice, with no success. Curiously, although the App Store says that the latest version is 5.4, the version that is downloaded says that it is 5.3.
Now I have no 1Password. :'(
1Password Version: 5.3
Extension Version: Not Provided
OS Version: 10.11
Sync Type: Not Provided
Referrer: forum-search:app is damaged
Comments
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Hi @tslarkin,
I'm sorry to hear that you're having trouble with 1Password! We certainly don't want you to be without the app... that would not be good at all.
Just out of curiosity, how exactly have you been removing the app? The best way to do this is to drag the app to the Trash, clear the Trash and restart your computer. We don't recommend using an app cleaner or anything fancy, as it could remove data that you'll need when you reinstall the app.
If you haven't been removing the app using these steps, please give it a try.
If you've already done it that way, we'll need to know a bit more detail to figure out where things are getting tangled up. I'd like to ask you to create a Diagnostics Report from your Mac:
https://support.1password.com/diagnostics/mac.html
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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A few minutes ago it occurred to me to restart the computer. That fixed the problem. Thanks for your response.
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