1Password cannot be installed because it is not compatible with Firefox 38.3.0 Mac

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bwelch
bwelch
Community Member
edited October 2015 in Mac

I am running 1Password 3.8.22 (build 32010) on OS X El Capitan v 10.11. I am trying to install the extension for Firefox 38.3.0 ESR. Your article suggested I switch to Firefox ESR. When I try to install I get the error "1Password could not be installed because it is not compatible with Firefox 38.3.0". What should I do? Would it be easier for me to abandon Firefox and switch to Safari??

Safari v9.0 (11601.1.56), No 1Password extensions installed yet. Thank you.


1Password Version: 3.8.22 (build 32010)
Extension Version: none yet
OS Version: OS X 10.11 El Capitan
Sync Type: None yet

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @bwelch: it sounds like you're installing the 1Password 4 extension, which is incompatible with both 1Password 3 and Firefox releases prior to 40. Similarly, 1Password 3 was created in 2009 and doesn't know anything about Safari 9 or El Capitan.

    Please open 1Password, go to the 1Password menu, and select Install Browser Extensions. This will take you to the page to install the version 3 extension.

    Alternatively, you could upgrade to 1Password 5, which does support all current browser (and OS X) releases. I hope this helps! :)

  • notcygnus
    notcygnus
    Community Member
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    My organization uses FF 38.3.0 ESR and I run latest 1Password 5.4.1 on Mac OS Yosemite. Trying to install the browser extension produces same error as bwelch reports above. Please provide compatible plugin.

  • bwelch
    bwelch
    Community Member
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    Brenty, Thanks for your reply. Can I safely upgrade to 1Password 5 and import all my saved passwords from 3.8.22? I thought I had to uninstall the 1Password 3 browser extensions. Which them prompted me to up/down grade from FF 41.0.2 to FF ESR. I followed the steps to Ensure all browser logins have been saved in 1Password. I'd like to speed through this process if I can and follow your suggestion "Alternatively, you could upgrade to 1Password 5, which does support all current browser (and OS X) releases.

    I went to the Release Notes Page and downloaded 1Password 5.app but have not run it yet. Will running this upgrade me to 5 and preserve my saved logins? I received an e-mail yesterday with my 1Password 5 for Mac Family License. Will the download link take me to the same file (1Password 5.app) which I just downloaded? I'm paranoid that if I do something wrong that I'll lose my logins.

    Thanks!

  • AGAlumB
    AGAlumB
    1Password Alumni
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    My organization uses FF 38.3.0 ESR and I run latest 1Password 5.4.1 on Mac OS Yosemite. Trying to install the browser extension produces same error as bwelch reports above. Please provide compatible plugin.

    @notcygnus: Since you're using 1Password 5, you can use the newer 1Password extensions...but of course Firefox 38 cannot run the newest (signed extensions, which require Firefox 40+). You'll need to install the 4.4.2 extension from our update site.

    Once ESR moves to 42 (in six months?), you should be able to use the latest extensions again...provided Mozilla doesn't make any more drastic changes to their extension requirements between now and then. ;)

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Can I safely upgrade to 1Password 5 and import all my saved passwords from 3.8.22?

    @bwelch: Yes! 1Password 5 will simply load your existing vault when you launch it. Once you're up and running in 1Password 5, you can drag the old app to the Trash. :)

    I thought I had to uninstall the 1Password 3 browser extensions.

    Only uninstall the old extension if you're certain that all of your data is in the main 1Password app. You can try saving a new login in the browser to verify that it syncs over. It sounds like you may have done this already. If so, great!

    I went to the Release Notes Page and downloaded 1Password 5.app but have not run it yet. Will running this upgrade me to 5 and preserve my saved logins? I received an e-mail yesterday with my 1Password 5 for Mac Family License. Will the download link take me to the same file (1Password 5.app) which I just downloaded? I'm paranoid that if I do something wrong that I'll lose my logins.

    Yes, you're on the right track! To be clear, your 1Password vault is completely separate from the app itself, so there's no need to fear. And you should have a number of backups of your 1Password data which the app makes automatically anyway. :glasses:

  • bwelch
    bwelch
    Community Member
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    Brenty,

    Thanks for your help. With your guidance upgrading to 1Password 5 was a snap! I don't know what their payin you but it ought to be more.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    You're most welcome! Thanks for the update. I appreciate the vote for a pay raise, but I must say that I'm grateful to be able to make a living doing what I love. Cheers! :)

  • bwelch
    bwelch
    Community Member
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    Brenty, As I reported Friday 1Password 5 appeared to install properly and I was able to go in and assign a number of logins to various personalized folders. Everything appeared to be working as advertised.

    However when I tried to log in this afternoon. I was confronted with the error message: “1Password failed to connect to 1Password mini”.

    I rebooted my iMAC twice and each time got the same error when trying to launch 1Password.

    I confirmed that 1Password 5.App is indeed listed in my Applications folder and password mini is running on my toolbar. I'm trying to follow the instructions for Troubleshooting “1Password failed to connect to 1Password mini.”

    Step 1 instructs me to "Ensure that 1Password mini is not running in your menubar. If it is, click on the gear icon, then select Quit 1 Password mini under the menu."

    When I left click on the gear icon there is no menu or option to Quit 1 Password mini under the menu. What I get is a dialog box with: “Looking for the 1Password App. The 1password app must be installed for the application to work properly”. Options are Try again or Get the App. When I select "Get the App!" It says “Ensure you install version 4.”

    If I right click on the gear icon I have four options: Move to Menu, Remove from Toolbar, Bookmark Toolbar, & Customize.

    Step 2 recommends Reinstalling 1Password but directs me to "Ensure that 1Password is not running in your menubar". But it is and I don’t know how to quit unless I'm supposed to select "Remove from Toolbar".

    What is the easiest way to resolve this issue? Any feedback will be greatly appreciated.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @bwelch: I'm not sure what instructions you're referring to. And it sounds like they may be for something different than what you're experiencing. To be clear, you can quit 1Password and 1Password mini by opening the main app and pressing ⌘ ⌃ Q (Command Control Q). But I think you may simply have extra copies of 1Password which are confusing things. Please do a Spotlight search and drag any duplicates to the Trash and then restart your Mac to see if that helps.

    If you're still having trouble, the best thing to do will be to generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:

    Sending Diagnostics Reports (Mac)

    Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. We will get to the bottom of this! :)

  • bwelch
    bwelch
    Community Member
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    Brenty - I cleared out duplicate from downloads, restarted my iMac and things are working just fine. Again, thanks for your assistance!

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Excellent! Thanks for the update. You are most welcome! I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

  • hamtickle
    hamtickle
    Community Member
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    I am new to Mac and have been a long time 1Password user on Win7. I have installed Firefox 38.3.0 and have 1Password 5, but the extension does not load - it says it is incompatible. The Safari extension works very well, but I do need to use FF for some work applications. I have read thru the discussion above, but don't see an answer for this (I am already on 1Password 5). Any suggestions?

  • sjk
    sjk
    1Password Alumni
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    Hi @hamtickle,

    The current stable version (4.4.3) of the 1Password extension for Firefox requires at least Firefox 40. The current beta build of the extension (4.5.0.BETA-2) can be installed in Firefox 39. Unless you have a specific requirement to use Firefox 39 I recommend upgrading to 41.0.2, the latest stable version (with important security and other fixes). Then you'll be able to use either the stable (4.4.3) or beta (4.5.0.BETA-2) 1Password extension with that.

    I hope this helps!

  • hamtickle
    hamtickle
    Community Member
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    Thanks SJK - that worked - I did not realize I was behind on the FF releases. Works like a charm now. Thanks again.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Excellent! Thanks for the update. On behalf of sjk, you are most welcome! I'm glad to hear that all is well. It sounds like you should be all set, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)

This discussion has been closed.