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I cannot get my devices to synch....at one point i had 2 vaults i think,but i can only get in on Mac

ohanlen
ohanlen
Community Member
in Mac

I installed Version 5 on my Mac, but i can't log in from any other device. Is there a way to start fresh on all devices? I had another account at one point so i think my other devices are pointing to an old vault. Thanks! I'm happy to start over on all devices, just not sure where to start.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:mac/, kb:contact-us, kb:icloud-faq, kb:icloud-troubleshooting, kb:icloud-troubleshooting-reset-cloud-data

Comments

  • LauraR
    LauraR

    @ohanlen - We have a support article here that explains how to start over with a new vault on your Mac.

    To start over on iOS device -

    • Run 1Password on iPhone.
    • Go to Settings > Advanced - scroll down and tap on Erase Data and Settings.
    • At this point 1Password will quit and then when you run it again, it will start 'as new'.
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