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Bought 1Password via AppStore and it does not appear in Purchased items

diasandre
diasandre
Community Member
in Mac

Hello!
I bought 1Password v4 in 12/04/14 through the AppStore and everything was fine, then the v5 came out and i wasn't able to upgrade it from the AppStore so i downloaded it via 1Password's website and uninstalled v4. The trial version of v5 as ended a while ago and now i am trying to install 1Password v5 through AppStore and i can't because it isn't on my Purchase List. 1Password appears on my iTunes Purchased Apps but i can do nothing because it's only for iPhone and iPad. I already tried to contact Apple's Support Center but they can do anything more to help me.
quote:

"
André, I was trying to add the item once more to your account but the system is not allowing me to do that, If you are having issues downloading the app as you mention, I would recommend to get in touch with the developer, because since the order was done so long time ago "04/11/2014” is not more I can do.

For help with 1Password - Password Manager and Secure Wallet, the developer is your best resource for information. For contact information for AgileBits Inc, see this page:

https://agilebits.com/support
"

Is there anything i can do to solve this problem?
Thank you for your attention!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.11.1 (15B42)
Sync Type: Not Provided

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