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I activated my 1Password by mistake.

iCasture
iCasture
Community Member
in Mac

Months ago I bought 1Password from the Mac AppStore and installed it on my mac, and hours ago I bought a "Mac + Win Bundle" on the Agile Store. But when I received the license sent by email, I clicked the link in the email by mistake, and I told me that I had my 1Password activated successfully.

So, can I deactivate the 1Password App on my Mac?

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Comments

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @iCasture,

    Thanks for contacting 1Password support with your license question. I'm not sure I fully understand what you need so I'm going to ask for some clarification before we continue.

    It sounds like you bought the Mac app twice: once from the Mac App Store and once in a bundle from the AgileBits Store. I assume that has something to do with why you're contacting us. Are you requesting a refund?

    You've asked how to "deactivate the app" and while that's not exactly how it works, we are able to give you a refund if you've purchased from us within 30 days, and you can also remove the app by simply dragging it to the Trash.

    If you would like a refund, please send a reply to the email we sent you with the license information and our sales team will take care of that for you.

    If there's something else we can help you with, please clarify a bit more about what you're looking for so we can understand and address your concerns. Thanks! :)

This discussion has been closed.