I updated to El Capitan and now my 1Password does not wok

harbickr

I can't get one password to work now that I updated my OS X. Please help

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:error-connect-to-mini, ug:mac/, kb:error-connect-to-mini, kb:remove-multiple-apps, kb:error-connect-to-mini

harbickr

1Password 5.2
El Capitain
WiFi

Stephen_C

Have you tried the possible solution referred to in this AgileBits post?

I'm not sure that will work for you, it's merely a hunch. We really need a little more information. If you post again please tell us whether you bought 1P from the Mac App Store or from the AgileBits store.

Stephen

Drew_AG

Hi @harbickr,

I'm sorry you're having trouble with 1Password on El Capitan! If the problem is that you're unable to open the main 1Password app, the steps from the link in Stephen's reply might solve that.

If that's not the problem (or if it is but the steps don't solve it), we'll need to know some more details about the issue, as saying it doesn't work could actually mean a lot of very different things. What exactly isn't working? If you can describe exactly what you're trying to do, the steps you're taking to do it, and what happens, we should have a much better idea of how to help you get things working again. (And if you get any error messages, please let us know exactly what they say.)

Thanks!

harbickr

I downloaded 5.4 and that resolved the issue. Prior to this action I could not open 1Password at all. Thanks

Drew_AG

That's great news, @harbickr! I'm glad that took care of the problem and that you can open & use 1Password now.

Hopefully you're all set, but if you have more questions or need anything else, just let us know. :)