Downloaded once - request Single License once - ?
Have been charged $30.30 (not $29.99) twice. Once on 10/11/15 and again on 10/20/15 for a Single License that I receive both times.
1) Now not sure which license to use and
2) $60.60 is 30.61 too much. Could someone please help the new guy?
1Password Version: 5 for Mac
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Have been charged twice 10/11 and 10/20 for a Single License and have received two License Keys.
Comments
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My problem is stated above. Don't know what goes here
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Hi @RonGalbraith,
Sorry for any confusion about the purchases! I see that you also emailed us earlier today, and someone has already refunded your second purchase and replied to your email (if you didn't receive the email, please make sure you check any junk folders/spam filters to see if it was caught there). Hopefully you're all set, but if you need more help with that, we'll keep the conversation going directly via email to avoid complicating things between here and there. Thanks! :)
ref: IJX-58756-684
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Thank You Drew, The situation is going to be repaired soon. Just so I don't go away like a total idiot please understand that I did not order or request a second license. The additional license arrived in my e-mail on the 20th while I was away at work. There was an additional $30.30 debit from my checking also on the 20th. I did not order the additional license either by accident or on purpose. I was not at home 'til the 23rd. Contrary to Robs reply, its not likely that I paid for the second license 3 days before I "indeed completed the purchase".
Happy that this will be remedied and I have been very satisfied with the way 1P functions.0 -
@RonGalbraith: I'm sorry for the trouble. I'm glad that Rob was able to refund that for you, and that you're enjoying 1Password though! Hopefully you don' have any further issues, but we're here for you if you need us. Cheers! :)
ref: IJX-58756-684
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