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refund for purchase of 2 additional licenses

edhuston
edhuston
Community Member
in Mac

I had a message that the trial period had ended for my 1Password, though I thought I had purchased a license last year but went ahead and purchased another license from Agile. Two charges showed up on my credit card, so now I think I have 3 licenses. Can you fix this for me?

1Password Version: 5.4
Extension Version: Not Provided
OS Version: OSX 10.11
Sync Type: DropBox
Referrer: forum-search:purchased 2 licenses by mistake

Comments

  • Jacob
    Jacob

    Hey @edhuston! Sorry for the confusion here. I looked into the account in our system associated with the email you used to sign up on these forums and found two purchases on the 19th of this month. I have just issued a refund of $29.99 for the duplicate Mac Single License. You should see it in your account within a few business days; please let us know if you don't see anything within 5-7 business days. :) Let us know if you have any other questions!

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