License is registered under the wrong account
I was originally registered under a family plan in version 3. Decided to upgrade to version 5 and paid for a single license using by credit card. When I received the email and installed version 5 it showed that it was registered to my brother in law who had the family membership in version 3. How do I get the account information corrected to show me as the license holder? My name is Bruce Lemmerman so that you can look up your accounting information to show that I was the one paying for the single license. Thank you for your response.
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Referrer: forum-search:License under wrong account
Comments
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Hey @BLemmerman! We can change the name on the account if you'd like, but it's primarily associated with an email address. The one you used to sign up on these forums isn't in our system. Could you send us an email at support+forums@agilebits.com with a link to this thread and the email address you used to purchase 1Password? If you can post back here once you've sent the email, we'll get back to you as soon as possible. :)
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I just sent the email. I want to make sure that only the purchase of the 1password 5 license I made today be moved to my [redacted] address, and the previous purchases associated with [redacted] account remain there.
EDIT: Sorry, it's actually under the account [redacted]
SECOND EDIT: He has two Agilebits accounts - one under [redacted] and one under [redacted]. Today's purchase went under the [redacted] account by mistake. Please ignore the [redacted] account.
Note: Merged posts
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@BLemmerman Thank you for emailing that. We have received it and I'm responding now. :) I've also removed those emails from your post because this is a public forum. We can continue this conversation via email.
ref: XMW-98488-464
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