1Password failed to connect to 1Password mini [resolved through email]

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alradu
alradu
Community Member
edited October 2015 in Mac

I have just purchased the latest version from the Agile Bits web store. Deleted the old 1Password app.
I have followed all the instructions provided on your support site (restart, reinstall, cleanup 1 password old copies, etc.)
I just can't get pass the "1Password failed to connect to 1Password mini" error whatsoever. Please help.
I sync via Dropbox, I have the latest OS X 10.11.1 (15B42) installed today.

10/24/15 4:40:46.821 PM 1Password 5[495]: 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f939a71a3d0>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 5.4.1 #541003 built Oct 21 2015 16:17:25 10/24/15 4:40:47.099 PM 1Password 5[495]: 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f939a4545a0>] E startHelper | We tried to start '2BUA8C4S2C.com.agilebits.onepassword4-helper' but it is not shown as running. We'll rely on SMLoginItemSetEnabled return value. 10/24/15 4:42:28.874 PM 1Password 5[495]: XPC connection was interrupted, will try to re-establish the connection 10/24/15 4:42:28.000 PM kernel[0]: Over-release of kernel-internal importance assertions for pid 495 (1Password 5), dropping 1 assertion(s) but task only has 5 remaining (5 external). 10/24/15 4:42:39.736 PM pkd[306]: UNINSTALLED:com.agilebits.onepassword4.safariextensioncompanion com.agilebits.onepassword4.safariextensioncompanion(5.4.1) B947E4AC-D7F0-45D2-BA04-1F5D242E12E6 /Applications/1Password 5.app/Contents/PlugIns/SafariExtensionCompanion.appex 10/24/15 4:42:39.738 PM pkd[306]: INSTALLED:com.agilebits.onepassword4.safariextensioncompanion com.agilebits.onepassword4.safariextensioncompanion(5.4.1) <__NSConcreteUUID 0x7fd71b90b9c0> C18D5106-EC17-4759-828B-900B768F9765 /Applications/1Password 5.app/Contents/PlugIns/SafariExtensionCompanion.appex 10/24/15 4:42:47.825 PM pkd[306]: INSTALLED:com.agilebits.onepassword4.safariextensioncompanion com.agilebits.onepassword4.safariextensioncompanion(5.4.1) <__NSConcreteUUID 0x7fd71ba54fc0> EDC471CD-4872-4CB6-852C-CED4E41C384F /Applications/1Password 5.app/Contents/PlugIns/SafariExtensionCompanion.appex 10/24/15 4:42:48.066 PM 1Password 5[525]: 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92495220f0>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 5.4.1 #541003 built Oct 21 2015 16:17:25 10/24/15 4:42:48.313 PM 1Password 5[525]: 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f924964b010>] E startHelper | We tried to start '2BUA8C4S2C.com.agilebits.onepassword4-helper' but it is not shown as running. We'll rely on SMLoginItemSetEnabled return value. 10/24/15 4:44:01.944 PM 1Password 5[525]: XPC connection was interrupted, will try to re-establish the connection 10/24/15 4:44:01.000 PM kernel[0]: Over-release of kernel-internal importance assertions for pid 525 (1Password 5), dropping 1 assertion(s) but task only has 0 remaining (0 external).


1Password Version: 5.4.1
Extension Version: 3.9.20 (Safari)
OS Version: OS X 10.11.1 (15B42)
Sync Type: Dropbox
Referrer: kb:error-connect-to-mini

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni
    Options

    Hi @alradu,

    I'm sorry you're getting that error message! Does that happen when trying to open the main 1Password app? If so, please try the steps in this knowledgebase article: Troubleshooting “1Password failed to connect to 1Password mini”

    If that doesn't solve the problem, you might have multiple copies of the 1Password app on your Mac. We have another article which will help you to find and remove any extra copies: How to remove multiple, conflicting copies of 1Password from your system

    Does that helps? Please let us know how it all goes, thanks!

  • alradu
    alradu
    Community Member
    Options

    Hi Drew, I was reaching out to you just because I have tried everything scripted on your help site and was not able to resolve my issue still.

  • Drew_AG
    Drew_AG
    1Password Alumni
    Options

    Hi @alradu,

    No problem, I just wanted to be sure you had followed the exact steps from those knowledgebase articles - you mentioned a few general things you tried but I didn't know if you were specifically referring to those articles or not. Thanks for confirming! :)

    To help us figure out why you're still getting that error, I'd like to ask you to create a Diagnostics Report from your Mac: https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and make sure you receive a reply as quickly as possible.

    Once we see the report we should be able to better assist you. Thanks in advance! :)

  • alradu
    alradu
    Community Member
    Options

    Thanks Drew, I ran the diagnostics report and sent it out. Looking forward to getting these install hurdles figured out and getting upgraded to the awesomeness of 1Password 5. :)

  • Jacob
    edited October 2015
    Options

    Hey @alradu! Thanks for sending that over. We have received it and I'll be responding in just a few minutes. We can continue the conversation via email. :) Talk to you soon!

    ref: JED-23524-136

This discussion has been closed.