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Added new vault opvault, now I can't wifi sync

alohamahalo
alohamahalo
Community Member
in 1Password 4 for Windows

Hi, I've just got a surface pro 3. I 've started using 1password for windows and have added the op vault. I also have the agilekeychain vault. I tried deleting agilekeychain and it still didn't work. I think there are 2 problems, I just don't know how to fix them. First, I don't think I
I've configured the vaults correctly, and it doesn't know which one to use. Second, it asks for the password to open the vault (even though it's already open) on the phone, but never accepts the password when I try to input it. I use the password for each of the vaults and it won't accept either of them.

Help please!

Comments

  • MikeT
    MikeT

    Hi @alohamahalo,

    In the future, please do not delete any files unless you hear from us first, it is not safe to delete your vault files just to try something as you can lose all of your 1Password data.

    First, let's make sure 1Password is configured properly on your computer before we proceed with the Wi-Fi sync.

    Can you clarify if you can unlock your new OPVault-based vault in the 1Password program on your Windows PC and you can see all of your items?

    Do you have existing data on your iPhone or are you starting over and copying over from the vault on PC?

    First, I don't think I I've configured the vaults correctly, and it doesn't know which one to use.

    This is normal, 1Password supports multiple vaults, you can switch between specific vaults if you want. Some people do this to switch between work and home vaults whenever they need to.

  • alohamahalo
    alohamahalo
    Community Member

    I can open the op vault just fine and see all my data. I restored the agilekeychain vault, and it works fine. I do have existing data on my iPhone. Everything works, just not syncing. I can start the sync, however, my iPhone asks for a password. I enter the password for the current active vault, but it is not accepted. I think that is where I am running into problems.

    Thanks for the help..

  • LauraR
    LauraR

    @alohamahalo - I'd like to ask you to create a Diagnostics Report from your Windows PC:

    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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