Extension does not appear in IE11.

jstags

About a month ago, the 1Password browser extension disappeared from IE 11. It used to display in the Tools menu.

• The addin shows as installed and as active in the IE Add Ins panel.
• I deleted and reinstalled the addin. No change.
• Enhanced Protected Mode is disabled.
• I enabled beta versions of 1Password to see if that would help. No change.
• I still get a prompt to save new logins (just got one for this support site). But no option is present to use 1Password to login to sites.
• The extensions for Chrome and Firefox are working normally.

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1Password Version: 4.6.0.592
Extension Version: Not Provided
OS Version: Win7 Pro, SP1
Sync Type: Dropbox
Referrer: kb:uninstall-extension, kb:cannot-install-extension, kb:disable-enhanced-protected-mode

LauraR

@jstags - Can you try the following -

From Internet Explorer, click on Tools on right hand side (not the Tools in the menu bar) > Toolbars > Customize, click on 1Password on left hand side and then click on Add.

jstags

I should have mentioned that I've tried that. There is no 1Password item available to select to add to a Toolbar. It is not listed at all. 1Password is listed in the IE Add-Ons as installed and active, but it isn't accessible in the browser.

AGAlumB

@jstags: There are two 1Password items in Internet Options > Programs > Manage Add-ons > Toolbars and Extensions that need to be enabled: the 1Password Helper Object and 1Password Extension. Are you seeing both of these?

jstags

Yay! Now working. The browser extension was active, but not the helper object. Thanks.

LauraR

@jstags - I'm so glad brenty was able to help you, thanks for letting us know.