master password does not work on my iMac
All of a sudden my master password does not work.
1Password Version: 5.41
Extension Version: Not Provided
OS Version: os10.11.1
Sync Type: Not Provided
Referrer: forum-search:master password does not work
Comments
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Hey @mobetta14! We'll need a bit more information to figure out what's going on here.
- Did you recently change your Master Password?
- Do you sync your data to other devices?
- Could you take a look at this knowledge base article and let us know if it helps?
With that info, we should be able to get things sorted out a bit faster. :) Thanks!
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DID NOT CHG PASSWORD; KNOWLEDGE BASE ARTICLE NO HELP; DO NOT SYNC DATA TO OTHER DEVICES.
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@mobetta14 Thanks for the updates. When did your Master Password stop working? Did you do something in between when it was working and when it stopped? If you're not syncing with any other devices and your password doesn't have any characters outside the standard ASCII table, it's strange that the password would no longer be accepted. I would recommend typing your Master Password in a secure text field (such as TextEdit or Notes, though these sync with iCloud) to see if everything displays properly. Let us know how that goes.
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How exactly do I do that?
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@mobetta14 It may be best to continue this conversation via email, which will also give us the chance to solve this issue by another medium of communication if necessary. Could you send us an email at support+forums@agilebits.com and include a link to this thread? Also post back here once you've sent the message and let us know the BitBot number you receive so we can connect the two. Hopefully we can get this tackled quickly. :)
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sent e-mail and ID # is #LFQ-96666-835
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Hi @mobetta14,
I see that one of our support Jedis is helping you over email. In order to avoid a duplication of efforts we'll continue to work with you via email.
Thanks!
ref:LFQ-96666-835
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great
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:) :+1:
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