Changed master password and it has wiped out my other (sub) vaults!

adrian66

I had 2 vaults. I changed my master password and now my second vault has gone?
Using the latest versions of 1password

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:diagnostics, kb:ios-itunes-backups

Drew_AG

Hi @adrian66,

I'm sorry you're having a problem with your secondary vault! I actually have no idea how something like that could happen. A secondary vault should never just disappear in the first place, but changing a master password for the Primary vault (which I'm assuming is what you did) shouldn't really have anything to do with the secondary vault.

To help us figure out what's going on, can you please let us know some more details:

• What version of Mac OS X are you running?
• What exact version of the 1Password app is installed on your Mac?
• Are you using the AgileBits Store version or the Mac App Store version of 1Password?
• Aside from that Mac, what other devices are you syncing with 1Password (if any)?
• What exact version of 1Password are you using on the other devices (if any)?
• Were you previously syncing both vaults to other devices?
• What sync option are/were you using for each vault (Dropbox, iCloud, Wi-Fi Sync)?
• If you were syncing that secondary vault, do you still have it on your other device(s)?
• Do you have any other secondary vaults, or just the one that disappeared?
• What device has your most up-to-date 1Password information?
• Where are you looking for the secondary vault on your Mac? (For example, opening the main app and going to the menu for 1Password > Switch to Vault, or selecting a different vault from the 1Password extension / 1Password mini, or something else?)
• Did you change the master password for your Primary vault or the secondary vault?

Thanks!