The 1Password Community forums are in read-only mode from Jan 28th - Feb 4th, 2025. Find out more.

if i download the app will i be charged again?

hugh2
hugh2
Community Member
in Mac

i previously purchased 1password 5 and was using it ok - i just upgraded to El Capitan and can no longer find the app.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:since i upgraded to Yosemite i no longer have 1password 5 on either a Mac Pro or a Mac Mini

Comments

  • danco
    danco
    Volunteer Moderator

    Download from the same place where you originally got it ( AgileBits store or Mac App Store) and you won't be charged again. If you bought from the App Store you will need to use the same Apple ID as before.

  • Lars
    Lars
    1Password Alumni

    Hi @hugh2,

    Looks like danco got you all squared away, so I don't really have anything to add, except to say you're free to contact us again if you hit any snags getting 1Password downloaded and installed again or if you run into any other issues. Cheers!

  • hugh2
    hugh2
    Community Member

    k, thanks. i did download it and it found the passwords i had previously used, so looks as though all is well.

    best

    hugh

  • Lars
    Lars
    1Password Alumni

    Glad things went so smoothly for you, @hugh2! Let us know if we can assist you with anything else.

This discussion has been closed.