Loss of info with download of version 5

Podboy

I downloaded 1Password 5 today on my MacBook Pro ( El Capitan OS) and when I opened the new version the Account information I had under 1 Password 3.8 was missing. This is CRITICAL information. I need it.

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1Password Version: V 5.4.1 downloaded today
Extension Version: ?
OS Version: OSX 10.11
Sync Type: ?

Stephen_C

Have you looked at this knowledge base article?

How do I upgrade 1Password for Mac from version 3?

Stephen

eva_s

Hi @podboy,

Hopefully the information that @Stephen_C referred you to did the trick and you were able to restore your data. If not, or if you have any other questions, please write back and let us know. :-)