Since yesterday, everybody in my office is complaining that their Dropboxes are empty!

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ignobilis
ignobilis
Community Member

Since yesterday, all the computers in our offices' Dropboxes have just gone blank - all previous folders and files in it are gone! Each employee has his own Dropbox, so it's not one specific action or account that has gone haywire. We all work on Mac.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:dropbox-troubleshooting, kb:check-os-version

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  • Stephen_C
    Stephen_C
    Community Member
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    Does anything in this knowledge base article help?

    Dropbox sync is not working

    Stephen

  • Lars
    Lars
    1Password Alumni
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    Hi @ignobilis,

    Wow, I'm sorry to hear that! From your post, it sounds as if what you meant was not just that the 1Password data in Dropbox had vanished, but that the entire Dropbox contents including your 1Password data is gone? Do I have that right? If so, the cause isn't going to be anything to do with 1Password, so I don't know how much help we're going to be in helping you get back the rest of your data.

    The good news is that since you all work on Macs, that means each of you still has the internal sqlite database containing your 1Password data safe on your individual computers - that should not have been affected. I'm curious what happens if you visit Preferences -> Sync and check to see what it says regarding your sync status? Does 1Password think you're still syncing with Dropbox? If so, what is the time-stamp of the most-recent sync?

    If Preferences says you're no longer syncing with Dropbox, you should head over to the Backups tab and create a fresh backup, just in case. Then, return to Sync and re-enable sync with Dropbox. This will cause a new keychain to be written out to your Dropbox folder, which you can (and should) verify by checking the contents of Dropbox in a browser. Let us know what you discover!

  • ignobilis
    ignobilis
    Community Member
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    Hi there, thank you for your comment. I spoke to several other people yesterday (all on Mac) with regards to their dropboxes displaying nothing/being empty. The one thing we all had in common was that we were using Safari as a browser... I tried Firefox to access my Dropbox and voila - it works perfectly! For some reason Safari (maybe the brand new Mac OS system) has something to do with it, cause the problem co-incided very much at the same time of the launch of El Capitan.

  • Lars
    Lars
    1Password Alumni
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    Hi @ignobilis,

    Just closing the loop, here. I don't want to say "that's great news," because being unable to view your Dropbox in Safari is obviously a problem -- just not one that we can help you fix. However, if things are visible in Firefox, that means the actual contents of the Dropbox folders themselves remain unchanged...right? You should be able to open the Dropbox folder on each user's local user account on their Mac, and view the contents as well. Finally, you should be able to add a test Secure Note to 1Password and check to make sure it's syncing to other devices synced to that vault. If all that still works correctly, then your problem is merely a Safari issue, and 1Password would seem to be working fine - as is Dropbox. Let us know if anything else seems amiss, however!

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