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new computer

jtough
jtough
Community Member
in Mac

Hi there,

I got a new computer and was able to sign in to 1password, but then it notified me that my trial had expired. How do I transfer my 1password account to the new Mac?

Thanks,
JT

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.1
Sync Type: Not Provided
Referrer: kb:license-file-faq

Comments

  • Stephen_C
    Stephen_C
    Community Member

    On the assumption you had a licensed copy of 1P4 or 1P5 you need to transfer the licence file to the new computer and apply it there. You can use email, USB stick, etc., to transfer the file. If you can't find your licence file you can go to this page and apply to have it re-sent to you.

    Generally, in respect of the "trial expired" message see this knowledge base article:

    “Trial Expired” notice (Mac)

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @jtough,

    I hope Stephen's reply was helpful for you! I noticed that you also emailed us about this last week, and someone from our team replied to you a couple hours later. We didn't hear back from you after that, did you receive the email response? If not, please make sure you check any junk folders/spam filters to see if it was caught there. Or if you did receive the response, you can reply to that and we'll keep the conversation going directly via email to avoid creating any confusion between here and there. Thanks! :)

    ref: VSC-25783-286

This discussion has been closed.