Receiving the 1Password failed to connect to 1Password mini. I did everything suggested

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marlol
marlol
Community Member

I did everything suggested. Rebooted. Removed existing copy. Rebooted. Downloaded new copy and installed. Still won't open with same issue.


1Password Version: Latest (don't know because won't open)
Extension Version: 4.4.4
OS Version: OS 10.11.1
Sync Type: Dropbox
Referrer: kb:error-connect-to-mini

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  • Stephen_C
    Stephen_C
    Community Member
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    You might try the suggestion in this AgileBits post.

    However, if that doesn't work we really do need to know your 1P version number, including whether you bought it from the Mac App Store or from the AgileBits store. You can find the version details by going to your Applications folder in Finder, finding the 1Password application, highlighting it, right clicking and choosing Get Info.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @marlol,

    I'm sorry you're having trouble opening 1Password! I hope Stephen's suggestion helps to solve the problem, but if not, please let us know. Thanks! :)

  • marlol
    marlol
    Community Member
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    The version is 5.4.1

    I tried the terminal command but still same error about not being able to connect to 1Password Mini

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @marlol,

    Sorry to hear that didn't work. In that case, please make sure you try the suggestions here: Troubleshooting “1Password failed to connect to 1Password mini”

    If the first two suggestions don't solve the problem, you might have more than one copy of 1Password on your Mac. The third suggestion on that page will take you here: How to remove multiple, conflicting copies of 1Password from your system

    Please let us know how it all goes! :)

  • marlol
    marlol
    Community Member
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    Hi disconnecting my time machine drive worked. I don't want to have to permanently disconnect this drive so what can I do? Thanks!

  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @marlol,

    Try excluding the 1Password app from the Time Machine backup. Here's Apple's support doc explaining how to do that.

    This won't exclude your data from backup, just the app itself, which you can always download again any time you need it from our website. Sound good?

  • marlol
    marlol
    Community Member
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    Ok. I will do that. Thank you for prompt responses. :) Love 1Password.

  • Vee_AG
    Vee_AG
    1Password Alumni
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    You're welcome, @marlol! 1Password loves you back! :chuffed:

This discussion has been closed.