I bought 1Password, but my bank account shows that I was charged twice.

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lindsaylouhoo
lindsaylouhoo
Community Member

There are two charges from Agilebits on October 22, both for $29.99.
Please let me know you need any other info.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:charged twice

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  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @lindsaylouhoo,

    Thanks for contacting us about this. And thanks for your recent purchase!

    I do see two charges from 10/22, both registered to your email address, but they're under two different names. To protect your privacy in this public forum, I'm going to email you directly with the details, and we can continue the conversation (and get you a refund) via email. Cheers!

  • Si405
    Si405
    Community Member
    edited November 2015
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    I have the same issue from a charge on Amex. It's showing two charges for one purchase.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hello @Si405,

    Can I ask, did you purchase 1Password from our site using a standard browser such as Safari, Firefox or Chrome or did you do it from within inside of 1Password using a little window that pops up? I ask to better understand how it happened in your case as you do have two entries for the exact same point in time.

    I've refunded the duplicate purchase, you should see an entry on the card in the next few working days.

  • Si405
    Si405
    Community Member
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    I think I did it in the app but I'm afraid I'm not 100% sure. Thanks for the very prompt reply and you have a great product.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    @Si405, on behalf of littlebobbytables, you're very welcome! :) I hope you continue to enjoy 1Password, and if you ever have more questions or need more help, please don't hesitate to let us know. We're here for you!

This discussion has been closed.