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Would like iCloud Sync

DrSam
DrSam
Community Member
edited October 2015 in Mac

NOBODY TOLD ME I NEEDED TO BUY IT FROM THE MAC STORE!!! What do I do?
I cah't sync with my icloud account.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • hawkmoth
    hawkmoth
    Community Member

    If you bought your license from AgileBits within the past 30 days, they will issue a refund and you can buy a copy from the Mac App Store. If you registered for the forum with the same email address you used to make your buy, someone from AgileBits will be along shortly ans take care of your refund. If you used a different email address when you bought your license, send a message from that address requesting your refund to support+licenses@agilebins.com. Include a link to this thread.

    I will comment that the requirement to buy from Apple for users wanting to use iCloud is on the Mac entry on the web store page. But you aren't the only one who missed reading it.

  • DrSam
    DrSam
    Community Member

    I switched to dropbox but I can't find my vault


    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Sync Type: was icloud, now dropbox
    Referrer: forum-search:NOBODY TOLD ME I NEEDED TO BUY IT FROM THE MAC STORE!!! What do I do?

  • DrSam
    DrSam
    Community Member

    I'm getting upset
    I can't reach anyone and I can't sync

  • @DrSam - I’m very sorry for the confusion that Apple’s iCloud transition to CloudKit has caused. We’ve put together an extensive FAQ on this, which is available here for your review:

    https://support.1password.com/icloud-faq/

    We’d be happy to help you get transitioned over to the Mac App Store version of the software so that you can sync with iCloud. Let me start by refunding the cost of your original purchase.
    I see that your purchase from our online store was relatively recent, which means it’s covered by our money-back guarantee. I’ve gone ahead and refunded your purchase, and the funds should appear in your account shortly. You can now purchase 1Password 5 for Mac directly from the Mac App Store:

    http://1pw.ca/1PMAScs

    Please let us know if you have any further questions.

  • LauraR
    edited October 2015

    I have now merged your two forum posts to avoid any further confusion. Thanks!

    ref: AGW-151

  • DrSam
    DrSam
    Community Member

    Now I am wondering if I should use dropbox in case I get an android phone... Thoughts?

  • @DrSam - I have already refunded your purchase from our AgileBits store so you will need to re-purchase. If you re-purchase from Mac App Store you can still switch from iCloud to Dropbox sync at any time.

  • DrSam
    DrSam
    Community Member

    Awesome, thanks!

  • @DrSam - you are very welcome.

This discussion has been closed.