The 1Password Community forums are in read-only mode from Jan 28th - Feb 4th, 2025. Find out more.

Why am I being told trial period is expired on my MacBook when it is synched to my licensed iMac?

truekster
truekster
Community Member
in Mac

I have a purchased, multi-device 1Password license on my iMac, synched via Dropbox to MacBook Air and iPad Mimi. But 1Password on MacBook now saying "Trial Expired."

1Password Version: 5.4.1
Extension Version: Chrome 4.3.9; Firefox 4.4.1; Safari 4.4.4
OS Version: OS X 10.10.5
Sync Type: Dropbox
Referrer: forum-search:Asked for license but have one on other Mac

Comments

  • Stephen_C
    Stephen_C
    Community Member

    You need to add the licence on your MacBook: it's not added automatically simply by syncing your 1P data. You can transfer the licence any way you like to the MacBook (email, USB stick, etc.) and then apply it.

    If you need to have your licence re-sent to you go to this page.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @truekster: Indeed. Unfortunately 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.

    But the good news is that all you need to do is follow the instructions in the license email you received from your purchase and click the link to automatically install the license in 1Password to register the app and remove the trial restrictions. In that spirit, I've also resent your license information via email.

    I hope this helps. Be sure to let us know if you have any other questions! :)

    ref: 636710

This discussion has been closed.