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I having an issue where 1Password no longer works correctly with the www.Tix.com website.

DollarbillW
DollarbillW
Community Member

I have used 1Password on this website previously without issue. It appears the website has been updated recently. Now when I use 1Password to login by automatically filling in my username and password and then I hit the green "Continue" button, I am directed to the wrong page (a wwwTix .com search page). However, when I manually enter my password using copy and paste, I am directed to the correct page that allows me to view my account. Other than having to manually copy and paste my information are there any other known solutions?


1Password Version: 5.4
Extension Version: 4.4.2
OS Version: 10.11.1
Sync Type: Dropbox
Referrer: forum-search:Tix.com

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Usually it works when a web page changes like that to make a new record and Save the login manually.

    Give that a try and let us know how it goes.

  • DollarbillW
    DollarbillW
    Community Member

    I deleted the previous password from my vault and created a new password for the website. The first attempt after I manually entered the information it logged me in correctly and 1Password prompted me to save the password. When I attempted subsequent times using the newly saved password it sends me to an incorrect page (search page) on the Tix.com website.

  • DollarbillW
    DollarbillW
    Community Member

    I have been able to get my Login to work by changing the "Submit" setting to "Never Submit". After the login in automatically entered, I manually click on the websites "Continue" button and it directs me to my account page.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @DollarbillW,

    I'm glad to hear you were able to figure that out! Thanks for following up to let us know. Hopefully you're all set, but if you have more questions or need anything else, just let us know. :)

This discussion has been closed.