can't remember my password

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nyedor
nyedor
Community Member

I can not remember my password


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:doesn't like my password, kb:autosave-did-not-appear, kb:recover-unsaved-password

Comments

  • hawkmoth
    hawkmoth
    Community Member
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    There are some suggestions you can try here: I lost or forgot my master password. Help!

    If none of those suggestions help you remember it, you'll have no choice but to start over from scratch. Directions are here: How do I start over with an empty vault?

    No one has your master password besides you, and no one can help you gain access to your data if you have really forgotten it. It is absolutely required to open your vault. I know that's likely not good news, but having it work like that is critical to the security of the application.

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    @nyedor: Indeed. (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in the guide hawkmoth linked, as it may help you gain access again.

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

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