Do i need to pay again for my license?
HI guys,
I bought the following license in August last year.
Recently the app says my trial has expired and i need to buy a license. But i have one already right?
It's preventing me from adding new passwords.
At the time I bought the license it was 1password 4. Is this due to the fact the app has updated and i have to pay again whenever a new generation of the app comes out?
Thanks!
Ben
1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OS X 10.11.1
Sync Type: dropbox (i think, not sure)
Referrer: kb:purchase-verification, kb:trial-expired, kb:upgrade-license
Comments
-
@Ben_London You don't need to purchase another license. You already have a 1Password 5 for Mac license. You just need to register your copy of 1Password. I resent your license via email.
0 -
Hi AGMarshall
Unfortunately I just paid for a new license - seemingly while you writing this post!
Anyway of undoing that?0 -
@Ben_London You did indeed. Sorry that even though I got back to you in 30 minutes it wasn't quick enough. :chuffed:
I have just issued your refund in the amount of $24.99 for the duplicate purchase. The funds should appear in your account within a few business days.
I also resent your active license under separate email (same license I sent previously).
0 -
Thanks a lot AGM. I'm just in the zone to sort out some passwords and having not contacted before, i guess i thought i might get overlooked.
I put in the key and am back up and running.
Great job on the feedback, and I appreciate the quick refund too!
0 -
@Ben_London That zone is addictive, isn't it? ;) On behalf of AGMarshall, you're most welcome. If you have any other questions, feel free to let us know.
0
