Sync unreliable with iCloud
I'm syncing 2 macs (both El Capitan) and an iPhone over iCloud. Simply, sync is unreliable. For example, on thursday I updated my one of my credit cards with new numbers on my mac laptop. On Saturday, I discovered that the new CC info had never been synced to my mac mini. Sometimes things do sync, but no more than 50% of the time.
I tried syncing using google drive, but my gdrive indicator ran constantly and there were hundreds of files listed as "unsyncable." I've tried uninstalling, etc. In addition, the main app hangs every time I launch it. On both computers. I'm just about ready to throw in the towel here...
1Password Version: latest from app store
Extension Version: 4.4.3.90
OS Version: 10.11.1
Sync Type: iCloud
Referrer: forum-search:sync fails with icloud
Comments
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@dougvk: Yeah, I had to get rid of Google Drive. It was killing my battery.
Are you perhaps storing your vault in iCloud Drive? There's a bug in El Capitan affecting this setup. Please let me know.
If, however, you're using iCloud Sync as intended, then make a fresh backup of your data, disable iCloud Sync in 1Password on all devices, and in 1Password for Mac go to Help > Troubleshooting > Reset iCloud Data. Then setup iCloud sync normally on each device.
If you're still having trouble, be sure to try the steps in this guide, as it will help narrow down the problem:
iCloud Troubleshooting
Pelase let me know what you find. I look forward to hearing back from you! :)
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I'm kind of stuck here - I can't run the main 1password app to check my config - it hangs every time. And on both my macs. So the only access I have to my passwords is via the mini app and browser extension. I've tried re-installing, but that doesn't work.
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Hi @dougvk,
The main window is actually an extension of 1Password mini so it's quite odd that it is hanging but that 1Password mini is working.
Can you create a diagnostic report for us please and send it in, see if it highlights something. This guide will assist.
Please do not post your Diagnostics Report in the forums
The email address you will want to use is support+forum@agilebits.com.
When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.
Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:
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I sent a report earlier today for a thread I'd started on the hanging issues. I'll resend and link to this thread. What I'd really like to do is export all my passwords and start from scratch. I gotta believe this is some kind of data integrity issue, as the symptoms are the same on 2 different computers.
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It is possible to export a vault @dougvk but that does require the main application window to be openable as it's one of the menu options. I see from the other thread that brenty checked and we haven't been able to locate the report yet, possibly because it was sent using a different email address to the one you use here in the forums. If you have a ticket ID this will allow us to locate it quickly and we can try and work out why things are so wonky for you.
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