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Duplicate purchase

1passbest
1passbest
Community Member
edited November 2015 in Mac

I've bought 1Password on Oct. 23, 2015, but I've been charged twice.

I would like to get refund for one of them.

1Password Version: 5.4
Extension Version: Not Provided
OS Version: OS X
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @1passbest: A reasonable request, if I've ever heard one! Thanks for reaching out. I've got you covered.

    For a minute there I wasn't sure what was going on, as I only saw the one purchase under this address...but there was another with what appeared to be a typo in the email address. That explains it!

    I've refunded the full amount of the duplicate purchase, and you should see it show up in your account in a matter of days.

    You should be all set, but be sure to reach out if we can be of further assistance! :)

    ref: 898122

  • 1passbest
    1passbest
    Community Member

    Thank you pirate arrrrr

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    I'm glad we were able to help get that resolved for you @1passbest :smile:

This discussion has been closed.