Cant update 1Password via App Store

watash

My wife's Mac Mini App Store says 1Password update available but when I try to update I get a dialogue asking for my iCloud login info. When I enter my wife's iCloud login it says Update unavailable with this Apple ID....if I try with my own info then it says not bought on this computer. I also run 1PW on my MBP but I bought it from your store so it always updates in that fashion (not app store). Really getting frustrating.

I bought her 1PW through the APP store.

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1Password Version: 5.3
Extension Version: 5.3
OS Version: 10.11.1
Sync Type: iCloud

Jacob

Hey @watash!

This is usually caused by you being signed in to the Mac App Store with a different Apple ID than the one you used to purchase 1Password originally. Are you sure you're using the correct Apple ID? You may have purchased the app with yours and not your wife's. That could be the issue. You can always sign out by clicking Store in the menu bar and then clicking Sign Out. You'll be prompted to sign in again when you click the Update button on the app.

I also run 1PW on my MBP but I bought it from your store so it always updates in that fashion (not app store). Really getting frustrating.

I'm a bit confused here. If you purchased the app from the AgileBits Store, you'll need to get it from our downloads page and add your license to the app. However, I looked for a license under the email address you used to sign up here on the forums and wasn't able to find anything. Did you possibly use a different one?

Hope that helps get things rolling!

watash

Is it possible for me to contact 1PW support staff via email? Some of the information I need to disclose is private.

Jacob

@watash Of course! Send us a message at support+forums@agilebits.com and be sure to include a link to this thread. Once you send the email, post back here with the BitBot confirmation number you receive so we can tend to your request as quickly as possible.