I have the 1password purchased from agile bits-- cannot sync over wifi [resolved]

Smileen
Smileen
Community Member
edited November 2015 in Mac

I cannot sync 1pw onto my phone because I bought my license from Agilebits. When I try to sync by wifi it keeps timing out. Can you either send me a credit to purchase 1pw5 on mac app store or help me fix this? I have already spent 2 hours trying to figure this out. So I cannot sync via wifi or iCloud and I do not trust syncing to a folder.

How do you fix this?

1Password 5
Version 5.4.1 (541003)
Agile Web Store
_OS Version:_OS X El Capitan
_Sync Type: iCloud and wifi
Referrer: forum-search:cannot sync Mac and iPhone wifi

Comments

  • Smileen
    Smileen
    Community Member

    I purchased 1pw, which does not sync with iCloud. It is my understanding Agilebits will refund me so that i can purchase 1pw5 from the Mac App store. How does that process get initiated?

    1Password Version: 5.4.1
    Extension Version: Not Provided
    OS Version: OS X El Capitan
    Sync Type: iCloud
    Referrer: forum-search:if I purchased my license within 30 days can you refund me

  • Smileen
    Smileen
    Community Member

    Ok, for the refund you can contact support@agilebits.com.

    However I did not need the refund because someone there explained that the reason I could not sync with wifi was due to the firewall settings on my Mac.

    These are the instructions I was sent:
    Click on Apple icon at top left of screen, select System Preferences.
    Double click on Security & Privacy.
    Click on the Firewall tab.
    Click on the lock at bottom left of this screen.
    Click on Firewall options.
    Find 1Password in the list and make sure 'Allow coming connections' is selected.

    The sync went right through.

  • Smileen
    Smileen
    Community Member

    Ok, for the refund you can contact support@agilebits.com.

    However I did not need the refund because someone there explained that the reason I could not sync with wifi was due to the firewall settings on my Mac.

    These are the instructions I was sent:
    Click on Apple icon at top left of screen, select System Preferences.
    Double click on Security & Privacy.
    Click on the Firewall tab.
    Click on the lock at bottom left of this screen.
    Click on Firewall options.
    Find 1Password in the list and make sure 'Allow coming connections' is selected.

    The sync went right through.

  • Stephen_C
    Stephen_C
    Community Member

    @Smileen I have merged the two separate threads you started about the same issue and have marked the thread as resolved. If you have any more problems please don't hesitate to post again.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Smileen,

    I'm very happy to hear you were able to resolve the problem with Wi-Fi sync! :) Thanks for following up here to let us know.

    You should be all set, but if you have more questions or run into any trouble, just let us know - we're always glad to help!

    ref: CQK-49267-189

  • Smileen
    Smileen
    Community Member

    Thank you, all.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Any time! Literally. We're here for you if you need us! :chuffed:

This discussion has been closed.