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mini keeps locking

montage
montage
Community Member

The manual said to tick 'lock when asleep' only to prevent having to log on with Master Password every few minutes which I have done. It has made no difference.


1Password Version: 5.4
Extension Version: 4.4.3.90
OS Version: OSX 10.10.5
Sync Type: icloud
Referrer: forum-search:mini keeps locking

Comments

  • montage
    montage
    Community Member

    can anyone answer my query please

  • Stephen_C
    Stephen_C
    Community Member

    Please tell us exactly what all of your settings are under 1P5 > Preferences > Security in the Auto-lock section.

    Just as a precaution, if you make a Spotlight search for 1Password what is the result?

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @montage,

    I'm sorry you're having some trouble with that! We'll need to know a few more details about the problem in order to help you with that. The information that Stephen asked you for is a great start.

    Also, can you please elaborate on exactly what is currently happening? Are you saying you have to enter your master password every few minutes? If so, is this happening when you open the main 1Password app, or when you open 1Password mini, or the extension in your browser? In the Preferences of 1Password, on the General tab, is "Always keep 1Password mini running" enabled?

    Once we know some more details, we should have a better idea of how to get things working correctly for you. Thanks! :)

This discussion has been closed.