Error after updating / Trouble setting up Wi-Fi sync

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rareartists
rareartists
Community Member
edited November 2015 in Mac

Hi there,

I have been using 1Password for over a year without issue. Today, I got a notification that an update was avail for 1Password. I updated the app and then when I tried to open it, I received this error message:

“1Password” is damaged and can’t be opened. Delete “1Password” and download it again from the App Store.

Can you please advise?

After getting this sorted out, my next step is to get 1Password working on my iPhone 6s


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.1
Sync Type: Not Provided

Comments

  • nathanvf
    nathanvf
    1Password Alumni
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    Hi @rareartists,

    I'm sorry to hear that you're having this problem. It sounds as if the new version which was downloaded was somehow corrupted and can't run. I suggest you re-download the 1Password app.

    Did you buy this from our website agilebits.com? If you bought it from the agilebits.com website you should download it directly from our site and see if that works.

    If you bought it from the Apple App Store you can remove the 1Password app from your applications folder and then download the 1Password app through the Apple App Store app.

    This should not affect any of your installed data.

  • rareartists
    rareartists
    Community Member
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    thanks - just before you replied, I resolved the issue by re-updating the app several times and eventually it worked.

    Can you help me sync my 1Password for Mac with my 1Password for iOS? I am trying to use "Sync using Wi-Fi" on my iPhone, but nothing comes up, even though my Mac Book Pro and my iPhone are both on the same WiFi network.

    Not sure where to go from here?

  • Stephen_C
    Stephen_C
    Community Member
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    Have you set up wifi sync yet on your Mac and iOS device? If so, when you try to sync what is the exact error message you get?

    As a preliminary measure which often helps, if you have already set up wifi sync please reboot both devices and see if that kicks wifi sync into action. If not, when you post again please tell us (in addition to the text of any error message you see):

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @rareartists: Indeed, restarting each device and the router often helps. And make sure you don't have software blocking the connection (firewall, etc.) Let m know what you find. I look forward to hearing back from you! :)

  • rareartists
    rareartists
    Community Member
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    Thanks guys, I was able to get it synced

  • Drew_AG
    Drew_AG
    1Password Alumni
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    That's great news @rareartists! On behalf of Stephen and Brenty, you're very welcome. I'm glad Wi-Fi sync is working now!

    Hopefully you're all set, but if you have more questions or need help with anything else, just let us know. :)

This discussion has been closed.