I need help restoring 1Password on my iMac after the internal hard drive was erased.

mtkotsay

Need your help restoring my data file from time machine backup.

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1Password Version: 5
Extension Version: Not Provided
OS Version: OS X 10.11.1
Sync Type: iCloud
Referrer: forum-search:I need help restoring 1Password on my iMac after the internal hard drive was erased.

Stephen_C

This knowledge base article should help you:

Where does 1Password store its data?

Do note the answer differs depending on whether you were using the AgileBits store version of 1P or the Mac App Store version.

Stephen

AGAlumB

@mtkotsay: Indeed, while it's a bit counterintuitive, you're looking for the 1Password 4 folder in ~Library/Application Support/. But if you're syncing with iCloud, it would probably be easier to just choose that option when you setup 1Password to sync your data back. Please let me know how it turns out! :)

mtkotsay

The article does not help me. I need someone to call me directly at [removed by AgileBits]. My 1Password data is buried on my time machine (back up drive) and I need help finding it. Also send me the extension of the data file so I can search for it.

mtkotsay

I apparently did not sync to iCloud as it does not give me this option when I try restoring the password vault. I need to find the file in my apple time machine files. Please provide me with the file extension to search time machine.

Drew_AG

Hi @mtkotsay,

I removed the phone number you posted in your message since these are public forums.

We're a small team and try our best to solve problems via forums if possible. Depending on the issue, we're usually able to solve things quickly here - in fact, we often help customers here restore 1Password data from a Time Machine backup (if it helps, you can search these forums for discussions about that). However, if you'd prefer a more private means of support, please feel free to email us instead: support+forum@agilebits.com

If you do email us, please include a link to this forum discussion in your email, along with your forum username so that we can "connect the dots" when we see message in our inbox. You should receive an automated reply from our BitBot assistant with a Support ID number. If you post that number here, we can quickly track down your email and make sure someone replies as quickly as possible. :)

On the other hand, if you were also using 1Password 5 before the hard drive was erased, you can likely find your 1Password data in Time Machine by following the steps below:

First, the location of your 1Password backups will be a bit different depending on whether you were using the Mac App Store version or the AgileBits Store version of 1Password:

Mac App Store version:
~/Library/Containers/2BUA8C4S2C.com.agilebits.onepassword-osx-helper/Data/Library/Backups/

AgileBits Store version:
~/Library/Application Support/1Password 4/Backups/

Please note the ~ indicates your Mac user folder, which is located here: Macintosh HD/Users/_[your Mac user folder]_/

With that in mind, you can follow these steps to find your 1Password backups in Time Machine:

• In the Finder, click the Go menu and select Go to Folder
• Copy and paste (or type) the following line into the Go to the folder field: ~/Library/
• Click the Go button (this should open your username/Library folder)
• Now click the Time Machine icon in your Mac's menu bar, and select Enter Time Machine
• Using the up/down arrows next to the open window in Time Machine, go back to the date that should have the backups
• In the Library folder (which should be open), navigate to one of the following locations:

If you were using the Mac App Store version of 1Password:

/Containers/2BUA8C4S2C.com.agilebits.onepassword-osx-helper/Data/Library/Backups/

If you were using the AgileBits Store version of 1Password:

/Application Support/1Password 4/Backups/

You can restore one or more of those backup files, or the entire Backups folder. If you haven't setup 1Password again on your Mac yet, you'll have the option to restore from a backup when you go through the setup, as described in this section of the User Guide.

On the other hand, if you already set up 1Password, you can open the 1Password app and go to File > Restore. If you don't see the backup files you restored from Time Machine, click Find Backup, then select a backup file.

Please let us know how it goes. If you run into any trouble, just let us know exactly what happens, and we'll continue from there. Thanks!