.agilekeychain GONE! I sent a report a few days ago and still have not heard back! What's going on?
I just restarted my macbook pro last week and my passwords were gone. 1Password asked me if I was a new or old user and to restore or find the .agilekeychain and I cannot find it after doing many searches.
1Password Version: 5
Extension Version: Version 5.4.1 (541003) Agile Web
OS Version: MAC El Cap.
Sync Type: no
Referrer: kb:diagnostics
Comments
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Hi @passky,
I'm sorry to hear your passwords suddenly went missing! That obviously shouldn't happen, and I'm not sure why it did, but it's good that you sent us a diagnostics report.
We received your email and diagnostics report, and I see that someone here replied to you yesterday. If you didn't receive the email, please make sure you check any junk folders/spam filters to see if it was caught there. Just in case you still can't find it, I'll resend that message to your email (the same one from your forum account) right after I post this forum reply. If you still don't receive the email, please post again here to let us know. Thanks! :)
ref: DUK-98182-541
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I found the message and relied to it. Prob is I tried to find my backups and couldn't. The folder will help me locate it in Time Machine if you Greg or you tell me what folder it should be in. Thanks.
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Hi @passky,
I responded to you via email, but for anyone else who might be reading this, here's our Backup FAQ for Mac.
Let's continue the conversation via email if you have any further questions, to avoid getting our wires crossed. We'll work with you til you get 1Password back up and running. :) Cheers!
ref: DUK-98182-5410
