Crash at startup after clean install on Windows 10

mvandorp

I'm using the application on a Windows 10 computer succesfully, but I tried to install the application on my new Surface 3 and it inmediallitly crashes on the startup screen.

The only thing I see is the welkome massage..

What can I do to provide more information.

Buildnr: 1.1511.50

---

1Password Version: Alpha Release 14
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:crash start

SergeyTheAgile

@mvandorp please see if you can find and send us any crash reports from the folder C:\Users\Sergey\AppData\Local\Packages\DC5C6510.1PasswordAlpha_2v019pwa6amcg\LocalState\crashes (just replace Sergey with your user name)

Or the file C:\Users\Sergey\AppData\Local\Packages\DC5C6510.1PasswordAlpha_2v019pwa6amcg\LocalState\postmortem.txt

It will help us to understand what went wrong. Thanks!

mvandorp

The second file does not exist. The first file contains the following information:

    #Launched. (0.15 sec)
     Application version \`1.1511.50.0\`. Architecture \`X64\`. Device form `Unknown`, family `Windows.Desktop`.
     Deleted previous log file.
     Args: Kind=`Launch`, PreviousExecutionState=`NotRunning`, TileId=`App`, Arguments=``.
     Loaded common passwords: `10000`. (0.05 sec)
     Routed to `op://vault/HYKj1pzBiI8kkXzvBqM2XDW9nCc`. (0.06 sec)
     `FC-1` is a folder connection with UUID `F`.
     Redirected to quick tour for `op://vault/HYKj1pzBiI8kkXzvBqM2XDW9nCc` as there is no app key.
     Exception=`System.Exception: Element not found.

     Element not found.

       at AgileBits.OnePassword!<BaseAddress>+0x76bf51
       at AgileBits.OnePassword!<BaseAddress>+0x7763a4
       at AgileBits.OnePassword!<BaseAddress>+0xaa8c30
    --- End of stack trace from previous location where exception was thrown ---
       at AgileBits.OnePassword!<BaseAddress>+0x76bf51
       at AgileBits.OnePassword!<BaseAddress>+0x7763a4
       at AgileBits.OnePassword!<BaseAddress>+0xaaef30
    --- End of stack trace from previous location where exception was thrown ---
       at AgileBits.OnePassword!<BaseAddress>+0x76bf51
       at AgileBits.OnePassword!<BaseAddress>+0x84f0fe
       at AgileBits.OnePassword!<BaseAddress>+0x8445c6`, Message=\`Element not found.

     Element not found.
     `!
     Saving log messages: `10`.`

SergeyTheAgile

Thanks @mvandorp, we will investigate.

tbolon

Same here, but a different trace.

#Launched. (0.05 sec)
Application version `1.1511.50.0`. Architecture `X64`. Device form `Unknown`, family `Windows.Desktop`.
Deleted previous log file.
Args: Kind=`Launch`, PreviousExecutionState=`NotRunning`, TileId=`App`, Arguments=``.
Loaded common passwords: `10000`. (0.02 sec)
Routed to `op://vault/`. (0.02 sec)
`FC-1` is a folder connection with UUID `F`.
Redirected to quick tour for `op://vault/` as there is no app key.
Exception=`System.IO.FileNotFoundException: The system cannot find the file specified.

The system cannot find the file specified.

   at AgileBits.OnePassword!<BaseAddress>+0x76bf51
   at AgileBits.OnePassword!<BaseAddress>+0x7763a4
   at AgileBits.OnePassword!<BaseAddress>+0xaa8c30
--- End of stack trace from previous location where exception was thrown ---
   at AgileBits.OnePassword!<BaseAddress>+0x76bf51
   at AgileBits.OnePassword!<BaseAddress>+0x7763a4
   at AgileBits.OnePassword!<BaseAddress>+0xaaef30
--- End of stack trace from previous location where exception was thrown ---
   at AgileBits.OnePassword!<BaseAddress>+0x76bf51
   at AgileBits.OnePassword!<BaseAddress>+0x84f0fe
   at AgileBits.OnePassword!<BaseAddress>+0x8445c6`, Message=`The system cannot find the file specified.

The system cannot find the file specified.
`!
Saving log messages: `10`.

tbolon

Edit : the app starts if I type op://vault in the execute prompt.

SergeyTheAgile

Thanks @tbolon, the fix is submitted and being certified by Windows Store already.

Do you have Cortana enabled?

tbolon

No, Cortana is disabled because I am using English display with French regional settings, and Cortana doesn't like that (UI have to match the region's language).

SergeyTheAgile

Thanks, we will add extra checks to voice commands registration.